Warranty Policy

Warranty works

Hai Au Construction Machine Company will send technical staff to Customers’ side to check and inspect the machines periodically in order to goal predict or detect failures. If machine got fails, we will try best to restore it in the shortest possible time. In case of serious problems, which requires long time to repair, we always have the temporary solutions to ensure customers’ work has no interruption.

Inspection and technical support in period of warranty

Within the valid warranty time, in order to ensure machine works good with high efficiency and risk management. Under fixed schedule, Service staffs of Hai Au Construction Machine Company will arrive working place of the machine, check the status of machine and do maintenance.

If necessary, we will recommend customer to adjust using schedule, etc to maintain the best  condition for machines. 

Technical support for out-of-warranty machines

In order to show responsibilities to our supplied goods and services, Hai Au Construction Machine Company commits to do technical support for our products with purpose of helping Customers to fully operate and exploited machine in long-term.

We will divide a technical team with high skill level to do technical support with highest efficiency.

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